Responsible Gaming at ben999
Gambling at ben999 should always be entertaining — never a source of stress or harm. We provide practical tools and honest guidance to help every player in Bangladesh stay in control of their gaming activity.
Our Commitment to You
Six pillars of responsible gaming that guide everything we do at ben999
Important: ben999 is strictly for players aged 21 and above. If you or someone you know may have a gambling problem, please read this page carefully and reach out to our support team at any time.
Entertainment First
Gaming at ben999 is designed to be fun and recreational. We actively encourage players to set personal limits and treat every session as leisure, not as a source of income or a way to recover losses.
Strict 21+ Age Policy
No person under the age of 21 is permitted to open an account or place a bet on ben999. We verify age at registration and reserve the right to request additional proof of age at any stage.
Deposit Limit Controls
Players can set daily, weekly, or monthly deposit limits directly from their account settings. These limits take effect immediately, helping you stay within a budget you are comfortable with.
Time-Out & Session Reminders
Need a short break? Our time-out feature lets you pause your account for 24 hours, 7 days, or 30 days. Session-duration reminders can also alert you when you have been playing for an extended period.
Self-Exclusion Programme
If you feel gambling is becoming a problem, you can request a self-exclusion of up to 12 months — or permanently close your account. During self-exclusion, you cannot create a new account and will not receive any marketing from ben999.
Confidential Support
Our responsible gaming team handles all requests with complete confidentiality. Whether you need to apply a limit, take a break, or simply talk through a concern, we are here to help without judgment.
Age Restriction
Gambling is for adults only — no exceptions
Protecting Young People. If you are a parent or guardian and suspect that a minor is using your device to access ben999, please contact our support team immediately at [email protected]. We will act swiftly to close any underage account. We also recommend using parental control software to restrict access to gambling websites on shared devices.
Your Control Tools
Practical features available to every ben999 account holder
Deposit Limits
Set a maximum deposit amount for a rolling 24-hour, 7-day, or 30-day period. Once your limit is reached, further deposits are blocked until the period resets. Reducing a limit takes effect immediately; increasing a limit requires a 48-hour cooling-off period to protect against impulsive decisions.
Free to UseTime-Out (Short Break)
Request a time-out of 24 hours, 7 days, or 30 days to step away from gambling temporarily. Your account is suspended for the duration. You can still withdraw any remaining balance during a time-out period. No marketing communications will be sent while a time-out is active.
Takes Effect InstantlySelf-Exclusion
If you believe your gambling is causing harm to yourself or those around you, self-exclusion allows you to block your account for a period of 3 months, 6 months, 12 months, or permanently. During self-exclusion, your account cannot be reopened and you will be removed from all marketing lists. To request self-exclusion, contact [email protected].
Permanent Option AvailableSession Time Reminders
Enable session reminders in your account settings to receive an on-screen notification after every 30, 60, or 90 minutes of continuous play. These reminders prompt you to take a break and reassess your activity before continuing.
CustomisableLoss Limits
In addition to deposit limits, you can set a net loss limit — the maximum amount you are comfortable losing in a given period. Once your net losses reach the limit you have chosen, further betting is paused until the period resets, preventing unplanned escalation.
Free to UseWarning Signs to Watch For
Recognising problem gambling early is the first step toward getting help
Gambling becomes a problem when it stops being enjoyable and starts affecting your finances, relationships, or mental wellbeing. The signs below are indicators that it may be time to use our tools or seek professional help.
You are spending more money on gambling than you originally planned, or chasing previous losses in the hope of winning them back.
Gambling is interfering with your work, studies, family responsibilities, or social relationships in Bangladesh or elsewhere.
You feel anxious, irritable, or depressed when you are not gambling, or you use gambling as a way to escape stress or difficult emotions.
You have borrowed money, sold possessions, or neglected essential expenses such as rent or bills in order to fund your gambling activity.
You have tried to reduce or stop gambling but found it difficult or impossible to do so on your own.
You conceal the extent of your gambling from friends or family, or feel guilt or shame about the amount of time or money you spend on it.
If any of the above signs resonate with you, please act now. Use the self-exclusion or time-out tools described above, or contact our support team directly. You do not need to be in crisis to ask for help.
How to Request Help
Getting support at ben999 is straightforward — follow these steps
Log In to Your Account
Access your ben999 account using your registered credentials. Navigate to the Account Settings section where all responsible gaming tools are available.
Select the Relevant Tool
Choose from deposit limits, loss limits, session reminders, time-out, or self-exclusion based on what you need. Each tool has clear English instructions within the settings panel.
Confirm Your Request
Follow the on-screen confirmation steps. Restrictions that reduce your activity (lower limits, time-outs, exclusions) take effect immediately upon confirmation.
Contact Support if Needed
If you cannot access account settings, or if you need to request self-exclusion urgently, email our responsible gaming team at [email protected]. We respond within 24 hours, seven days a week.
Seek External Support
If you feel you need additional help beyond what ben999 provides, we encourage you to speak with a trusted friend, family member, or professional counsellor. Reaching out is a sign of strength, not weakness.
Tips for Healthy Gaming
Simple habits that keep gambling fun and under control
Before Every Session: Decide in advance how much time and money you are willing to spend. Treat this as your fixed entertainment budget for the session — not a starting point to exceed.
Never Chase Losses: Losses are a normal part of gambling. Chasing them by placing larger bets or playing for longer is one of the most common paths to problem gambling. Accept losses as the cost of entertainment and stop when your budget is spent.
Avoid Gambling Under Influence: Do not gamble when you are tired, emotionally distressed, or under the influence of alcohol or any substance. Decision-making is impaired in these states and losses are more likely.
Balance Gaming with Other Activities: Gambling should be one of many leisure activities in your life, not the primary one. Maintain regular contact with friends, family, and community — including celebrations like Eid, Pohela Boishakh, and other occasions — to keep a healthy balance.
Get Support Now
Our responsible gaming team is available every day of the year
Speak to the ben999 Responsible Gaming Team
Whether you want to apply a limit, request a self-exclusion, or simply talk through a concern about your gambling, our dedicated team is here to help — without judgment and in complete confidence. All responsible gaming requests are handled by trained staff and actioned as a priority.
[email protected]Play Responsibly — Enjoy the Game
When you are ready to play, ben999 has cricket betting, slots, live casino, and crash games waiting for you. Remember to set your limits before you start and keep gaming fun.